Privacy Policy

Eastwood Exports Ltd (“we,” “our,” or “us”) is committed to protecting personal data in accordance with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) (“PDPO”). This Privacy Policy explains how we collect, use, handle, and protect personal data when you visit www.eastwoodexports.com (the “Website”).

1. Collection of Personal Data (DPP1)

We collect personal data only for lawful purposes directly related to our business activities.

Types of data collected may include:

Name

Email address

Phone number

Company name

Address (billing/shipping)

Inquiry or message content

Collection methods:

Website contact forms

Email correspondence

Business transactions

Cookies and analytics tools

You are not required to provide personal data; however, failure to do so may limit our ability to provide services.

2. Purpose of Data Use (DPP3)

Personal data collected will be used for the following purposes:

Responding to inquiries and communications

Processing orders and managing business transactions

Customer relationship management

Improving website performance and user experience

Marketing communications (only where consent has been given)

Compliance with legal and regulatory requirements

We will not use your personal data for new purposes without obtaining your prescribed consent where required under PDPO.

3. Accuracy and Retention (DPP2)

We take reasonable steps to ensure personal data is accurate and up to date.

Personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

4. Data Security (DPP4)

We implement appropriate technical and organizational measures to protect personal data against:

Unauthorized or accidental access

Processing, erasure, or loss

Use for unauthorized purposes

While we take reasonable precautions, no data transmission over the internet can be guaranteed to be completely secure.

5. Data Sharing and Disclosure

We do not sell or rent personal data.

We may disclose personal data to:

Service providers (e.g., IT support, hosting, logistics partners)

Professional advisors (e.g., legal, accounting)

Regulatory authorities or law enforcement when required by law

All third parties are required to handle personal data in accordance with applicable privacy laws and contractual obligations.

6. Direct Marketing

We may use your personal data for direct marketing purposes only if:

You have given consent, or

You have not objected after being properly informed

You may opt out of marketing communications at any time by contacting us or using unsubscribe options where available.

7. Access and Correction Rights (DPP6)

Under the PDPO, you have the right to:

Request access to your personal data

Request correction of inaccurate data

Requests may be subject to an administrative fee where permitted by law.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enhance website functionality

Analyze usage patterns

Improve user experience

You may adjust your browser settings to refuse cookies; however, some features of the Website may not function properly.

9. Cross-Border Data Transfers

Your personal data may be transferred outside Hong Kong (e.g., Vietnam or other operational locations). We will take reasonable steps to ensure that such transfers comply with PDPO requirements and maintain comparable levels of protection.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

11. Contact Information

For any questions, data access requests, or complaints regarding this Privacy Policy, please contact:

Eastwood Exports Ltd

Email: sales@eastwoodexports.com

Vietnam Office:

Verosa Park No. 39 St. 10

Quarter 2, Truong Ward

Ho Chi Minh City, Vietnam

Tel: +84 938455737

Hong Kong Office:

26th Floor, Beautiful Group Tower

77 Connaught Road, Central, Hong Kong

Tel: +852 21159628